About the Client
Our client presents itself as an innovative company with a long tradition. In a total of four largely separate divisions, systems for parking and leisure centres, systems for railway signalling technology, fare collection systems, and systems for petrol stations are developed, produced and distributed
About the Role
Position is for Fare Collection Systems department. It offers a wide range of products of various technical equipment according to customer requirements. This area covers modern, comprehensive fare collection systems in urban, suburban, and metropolitan transportation with ticket printing and coding machines.
Responsibilities
- Customer and 3rd party users support (B2B level).
- Handling of service requests and incidents, analysis, troubleshooting.
- Pro-active monitoring of system health, continuous improvement and automation of monitoring tools.
- Creating documentation, improving knowledgebase and sharing knowledge within ServiceDesk.
- Cooperating on activities that lead to improved operability and monitoring environment in a DevOps setup.
- Sporadically deployments including integration, configuration and troubleshooting.
Requirements
- Experience with Linux systems.
- Experience with Kubernetes systems (Docker).
- Analytical and logical thinker.
- Solution driven team player with customer support focus.
- Ability to understand complex systems.
- Ability to communicate with all stakeholders clearly, share knowledge and help colleagues on all levels of expertise.
- Willing to independently research and learn new technology (internal and 3rd party).
Nice to Have Skills
- Experience with Oracle, SQL, PSQL, Prometheus, Opensearch/Kibana, RabbitMQ, Kafka, WildFly.
- Knowledge of current monitoring and graphing systems (i.e. Grafana, Centreon/Nagios).
- Understanding of current web and internet technologies like SQL and Non-SQL DBs, Kafka, K8S, Bash…