About the Client
Our German client with its Slovak branch presents itself as an innovative company with a long tradition. In total, four largely independent divisions develop, manufacture and distribute systems for car parks and leisure centres, systems for railway control systems, systems for passengers and systems for petrol stations.
About the Role
We are looking for candidates for the position of Service Desk Specialist (L2) with German Language for the project of Fare Collection Systems. This project offers a wide range of products of various technical equipment according to customer requirements. This area covers modern, comprehensive fare collection systems in urban, suburban, and metropolitan transportation with ticket printing and coding machines.
Responsibilities
Collecting symptoms, analysing and solving customer problems through remote access (Incident management).
Fixing already known errors and supporting the design of new solutions (Troubleshooting).
Process management of the assigned incident or request and documentation of the changes made (Case/Ticket handling).
Monitoring the functionality of preset services on the hosted environment (Event Management).
Close cooperation and coordination of service support with internal and external teams.
Requirements
Active knowledge of German and English is a prerequisite (minimum level B1).
Practical experience in solving problems related to HW and SW in IT areas.
Good knowledge of Microsoft Windows.
Analytical thinking.
Good communication skills and customer orientation.
Responsible and independent approach.
Nice to Have Skills
Successfully completed university, or high school education (education in IT or electrical engineering.
Knowledge of the Italian language is an advantage.
Practical experience in troubleshooting via remote access is an advantage.
Knowledge of database systems ORACLE, SQL is an advantage.
Experience with OS administration is an advantage.