About the Client
We are one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
About the Role
In our Customer Service we empower our clients and employees by making it quick and easy to get what they need to thrive in doing their jobs. We are the one place to go to get help internally and externally. Boosted by AI and digital self-service we are a passionate, global team which drives innovation to create outstanding customer experiences, leverage scaling effects and foster talent in an agile digital world.
Responsibilities
In this role, you drive the business analysis of the whole Product ecosystem.
Key responsibilities:
• Lead a team of 8 business analysts (line manager and coach)
• Act as senior business analyst on larger/more complex initiatives
• Act as local leader and ambassador for the whole team in Bratislava
• Run Proof of Concepts of new technologies, methodologies, applications, and drive decisions for changes of the ecosystem
• Set the standard for ways of working/documentation (e.g. of processes, data models, wiki, JIRA)
Requirements
You are a proven people leader with a track record of business analysis and project delivery.
• Experience in People Leadership/Coaching, ideally incl. remote leadership
• Experience in Business Analysis, Process Design
• Stakeholder management skills
• Understanding of Data Science is a plus
Nice to Have Skills
Data Science