About the Client
Our client is a provider of IT solutions, systems, hardware and software services in banking sector. It operates data centres, bank systems, POS terminals and HW (servers and PC) and is responsible for development, implementation, support and servicing of banking software and its operations in Central and Eastern Europe.
About the Role
For our client we are looking for an experienced Microsoft Provider Manager with experience in IT Workplace operations to join client´s team of IT experts. In this role, you will be responsible for efficient and solution-oriented cooperation with client´s Microsoft contact points at all levels and contribute to their ongoing improvement and optimization. In cooperation with client´s customers, you will support them with questions and solutions regarding the operation of their applications and security-related aspects to ensure that the IT workplace environments are operated securely and efficiently.
Responsibilities
- Key interface of client´s division with Microsoft and other partners to ensure efficient collaboration; consolidating client´s positioning as an enterprise customer
- Working closely with architects and IT experts to ensure a quick resolution of all incidents, as well as providing information on current and future developments
- Planning future adaptations and advancements based on the Microsoft roadmap together with architects and experts in client´s area and client´s providers
- Ensuring customer communication and support throughout Austria with regard to their local installations and software solutions
- Cooperation with client´s security team to ensure security and compliance standards of client´s customers' solutions as well as supporting them in their projects and developments
- Participation in the final operational responsibility of customer solutions in line with client´s central solutions
Requirements
- Track record in working with and building a successful partnership between Microsoft and Enterprise Customers
- Successful support in project implementations and solution modernizations of workplace environments larger than 2,000 devices (Windows)
- Experience in managing external service providers
- Knowledge of convergence and operation of mixed Cloud and on-premise solutions
- Ideally experience in the architecture of decentralized Microsoft Workplace environments, digital workplace and telephony management solutions
- Preferably knowledge in the areas of SW deployment, SW management, security management, endpoint security and compliance
- Fluent in German and English (at least B2)
- Willingness to work on site in Vienna on a long-term basis 1-2 days per week
Nice to Have Skills
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